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Fiverr Pro
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Mahesh
@mahesh833
Inde
Anglais, Malayalam
À propos de moi
B.Tech graduate in Electronics and Communication Engineering with one year of professional experience in technical support and IT operations. Experienced in system monitoring, customer support, incident management, and working with cross-functional teams in a dynamic environment. Proficient in MS Office and quick to adapt to new technologies and processes. Possesses strong analytical, communication, and problem-solving skills with a keen interest in digital transformation, governance, and technology-driven solutions for public service delivery.
Compétences
Mahesh
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance technique
I will provide professional technical support
Expérience professionnelle
Technical Support Engineer
Fintech • Temps plein
Mar 2025 - Nov 2025 • 8 mos
ECS Fin Inc. Provided technical and operational support for enterprise payment systems in a 24×7 production environment. Monitored applications and system performance, investigated and resolved incidents, and coordinated with internal teams to ensure timely issue resolution. Assisted in transaction processing, system maintenance, and operational documentation while adhering to service-level agreements. Performed routine health checks, supported users, prepared reports, and contributed to process improvement initiatives to ensure smooth business operations.
Trainee Software Engineer
Services • Temps plein
Jun 2024 - Sep 2024 • 3 mos
Socius Innovative Global Brains Assisted in the implementation and maintenance of IT infrastructure, enterprise applications, and cloud-based solutions. Provided technical support for server administration, email systems, and business applications while monitoring system performance and resolving operational issues. Participated in cybersecurity activities, including vulnerability assessments and network analysis. Contributed to documentation, client support, and project coordination, ensuring efficient service delivery and smooth day-to-day operations. Collaborated with cross-functional teams to troubleshoot technical challenges and support organizational objectives.
