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Cloud AI Engineer
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Customer Service Associate (Cloud & Tech Division)
Amazon • Temps plein
Oct 2022 - Aug 2025 • 2 yrs 10 mos
Resolved complex account and system issues within a global cloud-driven AWS ecosystem, applying structured troubleshooting methodologies used in enterprise environments. Collaborated cross-functionally with internal technical teams, mirroring cloud support workflows across IAM, EC2, and account-level services. Maintained consistent SLA compliance while handling high-volume technical inquiries, demonstrating strong documentation and communication skills applicable to client-facing AI/cloud projects.