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Fiverr Pro
Français
$
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Maiara Silva
@maiarafernanda
Virtual Assistant, Customer Support, Email, Chat, WhatsApp
Royaume-Uni
Portugais, Anglais
À propos de moi
I help businesses support their customers through email, chat and WhatsApp, follow up on quotations, and keep orders on track. My background includes customer service, sales support and administration, with experience preparing quotations, tracking deliveries and managing outstanding requests. I also offer document organisation, data entry and basic spreadsheet updates. Experienced in Outlook, with working knowledge of Excel, Google Sheets and Canva. UK-based, with native Brazilian Portuguese and B2 English.
Compétences
Maiara Silva
hors ligne •
Voir mes services
Assistance client
I will provide customer support via email, chat and whatsapp
Portfolio
Expérience professionnelle
Customer Service and Sales Analyst
Dutral Artigos Laboratoriais • Temps plein
Mar 2020 - Nov 2023 • 3 yrs 8 mos
Assisted customers by email, WhatsApp, and phone with product enquiries, quotations, and order updates. Prepared and sent quotations, followed up on sales enquiries, and monitored orders from confirmation through preparation, dispatch, and delivery. Coordinated stock availability updates, compared freight quotations, and liaised with suppliers and transport companies. Maintained customer and product records and organised business documentation.
Customer Service
Christ Assessoria e Consultoria em Seguros • Temps plein
Aug 2013 - Jul 2019 • 5 yrs 11 mos
Prepared insurance quotations and supported brokers with quotation systems and insurance information. Monitored claims from initial notification through completion, checking for missing documents and following up on insurer updates and compensation payments where applicable. Organised documentation, tracked outstanding requests, and maintained communication with brokers and insurers throughout the process.
