m
makram40

makram

@makram40

Customer Support E Commerce Quality Analyst

Égypte
Anglais, Italien, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
Customer Support & E-commerce professional with 15+ years of experience across customer service, e-commerce, retail, tourism, and BPO. I've supported major international e-commerce accounts including Amazon Retail, YNAP, Uber Eats, SHEIN, and TEMU, handling orders, delivery issues, returns, refunds, complaints, and customer communication across chat, email, and phone. My experience also includes Quality Evaluation / Quality Analyst.... Plus d’infos

Compétences

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makram40
makram
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Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will professional shopify ecommerce customer support
De10 $US / projetPlus de détails
Assistance client
I will provide quality ecommerce customer support
De25 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Teleperformance

Customer Support Specialist & Quality Analyst

Teleperformance • Temps plein

Mar 2021 - Dec 2025 • 4 yrs 9 mos

Provided professional customer support through email, live chat, and ticketing systems. Managed customer inquiries, orders, refunds, complaints, and escalations while maintaining high service quality. Worked with platforms such as Shopify, Zendesk, and Gorgias and performed quality checks to improve customer experience.