
Malaikaah
Copywriter

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Expérience professionnelle
Customer Support Representative
AtoB • Temps plein
Sep 2024 - Oct 2025 • 1 yr 1 mo
Provided customer support, both on call and chat, by handling inquiries, resolving issues, and ensuring a positive customer experience. Developed effective and strong communication and problem-solving skills while interacting with clients and understanding their needs. This experience helped me build the ability to understand customer behavior, which I now apply in copywriting. Achievements: 1. Ranked #1 in team performance for two consecutive months, based on customer satisfaction and reviews. 2. Handled multiple customer queries while maintaining quality communication. 3. Resolved customer issues efficiently and professionally.