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Richard.M
@mallidigital
Technical Support and Virtual Assistant
Autriche
Allemand, Anglais
À propos de moi
Hello! My name is Richard, and I have several years of experience in technical customer support and customer communication. I help businesses provide professional customer service, email support, virtual assistance, and AI-assisted content. I am reliable, detail-oriented, and committed to delivering high-quality work on time. As a native German speaker with good English skills, I can support both German- and English-speaking clients. I look forward to helping your business grow with professional and dependable service.
Compétences
Richard.M
hors ligne •
Voir mes services
Assistance client
I will provide professional german technical customer support
Expérience professionnelle
Self Employed
Temps plein • 14 yrs 6 mos
Customer Service Advisor / Field Service Technician
Jan 2022 - Feb 2026 • 4 yrs 1 mo
Provided technical customer support and on-site service for industrial equipment. Diagnosed and resolved technical issues, performed maintenance and repairs, and ensured excellent customer satisfaction. Worked independently, communicated effectively with customers, and completed detailed service documentation while maintaining high service standards.
Automotive Technician
May 2011 - Oct 2021 • 10 yrs 5 mos
Performed vehicle diagnostics, maintenance, and repair work on a wide range of vehicles. Assisted customers with technical questions, explained repairs clearly, and ensured high-quality service. Diagnosed mechanical and electrical faults, completed inspections, and maintained excellent customer satisfaction through professional communication and reliable workmanship.
