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Manyanki Larry
@manyankilarry
Support Administrator, Customer Support and Payment Recovery Specialist
Kenya
Anglais
À propos de moi
A dedicated and detail-oriented Support Administrator with strong experience in providing administrative and technical support to ensure smooth organizational operations. Skilled in managing support requests, maintaining records, coordinating teams, and delivering excellent customer service and debt collection. Known for problem-solving abilities, strong communication skills, and the ability to work efficiently in fast-paced environments while maintaining high standards of professionalism.
Compétences
Manyanki Larry
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will provide professional customer support via phone, email and live chat
Assistance technique
I will manage your administrative tasks as a support admin
Portfolio
Expérience professionnelle
Customer Care Representative (Calls)
JUMIA KENYA • Temps plein
May 2025 - Present • 1 yr
Inbound team receiving and answering calls to answer queries and offer solutions to customers to their satisfaction. Assisting Jumia customers to identify products of their interest from Jumia website and help them to place orders.
KOKO NETWORKS LIMITED
Temps plein • 2 yrs 11 mos
Field Customer Care Representative (Field)
Apr 2023 - Feb 2024 • 10 mos
Conducted field visits by going to customer’s door to door troubleshooting cooker and canister physical damages Repaired faulty cookers and canisters for KOKO customers Visited and educated customers about cooker usage and management. Repaired and planned day to day customer engagement activities for educational purposes. Assigned and reassigned canisters to existing KOKO customers.
Customer Care Representative (Calls)
Mar 2021 - Apr 2023 • 2 yrs 1 mo
Received inbound calls to solve customers issues to their satisfaction. Made outbound calls to follow up with customers satisfaction Scheduled and made visits to customers' places, who have complicated issues that could not be solved via phone calls. Replied and resolved customers sms queries via zendesk, which is our main Customer Care Management System.
