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Marc Anthony M
@marc_montalaba
Your One Stop HIPAA aware Medical Virtual Assistant
Philippines
Anglais
À propos de moi
Experienced Medical Virtual Assistant specializing in patient intake, appointment scheduling, workers’ compensation coordination, insurance verification, and prior authorization. I’ve supported healthcare operations with end-to-end case management for diagnostic imaging, PT, DME, home health, podiatry, and IV therapy services. HIPAA-trained, detail-oriented, and proactive in streamlining workflows so providers can focus on patient care.
Compétences
Marc Anthony M
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance générale
I will provide medical virtual assistant services for healthcare practices
Expérience professionnelle
Medical Virtual Assistant – Intake, Scheduling & Workers’ Compensation Coordinator
One Call Care Management • Temps plein
Sep 2023 - Feb 2025 • 1 yr 5 mos
Medical Virtual Assistant | One Call Care Management • Managed patient intake and scheduling for diagnostic imaging, PT, DME, and home health services • Coordinated workers’ compensation cases with adjusters, physicians, and TPAs • Verified insurance benefits and prior authorizations, ensuring timely approvals • Updated EHR/EMR records and communicated patient messages efficiently • Maintained HIPAA compliance while streamlining administrative workflows
Customer Service Representative | IntouchCX
IntouchCX • Temps plein
Jan 2019 - Mar 2023 • 4 yrs 2 mos
Customer Service Representative | IntouchCX – Netflix Account • Provided customer service and technical support for Netflix subscribers via phone and chat • Assisted customers with account access, billing inquiries, and streaming technical issues • Troubleshot device compatibility and connectivity problems across multiple platforms • Maintained high customer satisfaction while handling high-volume interactions • Developed strong communication, problem-solving, and documentation skills
