m
mari_omelo

Mariana M.

@mari_omelo

Trilingual Virtual Assistant

Brésil
Anglais, Portugais
Certaines informations sont présentées en anglais.
À propos de moi
I've been working in customer support roles since 2018. My most recent experience has been in the tech and education sectors. I'm used to work with CRM platforms such as Salesforce, Zendesk and HubSpot. I'm a English speaker at an upper intermediate level (B2) and Spanish speaker at a basic level. I have solid experience in administrative routines and can help you with the following: multichannel customer service, client portfolio management, appointment scheduling, streamlining your company's service workflow, customer success insights, building and maintaining spreadsheets.... Plus d’infos

Compétences

m
mari_omelo
Mariana M.
hors ligne • 

Voir mes services

Messagerie et envoi d'e-mails
I will assistente virtual e tradutora trilíngue
De15 $US / projetPlus de détails

Expérience professionnelle

BYJU'S_FutureSchool

Customer Service Analyst

BYJU'S FutureSchool • Temps plein

Jun 2021 - Feb 2024 • 2 yrs 8 mos

• New client onboarding; • Multichannel support: chat, email, phone, and WhatsApp; • System Troubleshooting • Resolution of technical issues and platform guidance, ensuring continuity of online classes; • Use of integrated CRM tools such as Zendesk, Salesforce, and Talkdesk to optimize support; • Collaboration with internal teams for continuous improvement of the customer experience.