m
marianamosq

Mariana M

@marianamosq

Bilingual Customer Support Representative

Uruguay
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Bilingual Customer Support Specialist with 2+ years of experience providing remote customer service and technical support to users across 20+ countries in English and Spanish. Experienced in managing high-volume customer interactions through chat, email, and messaging platforms while maintaining exceptional service quality and customer satisfaction.... Plus d’infos

Compétences

m
marianamosq
Mariana M
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional bilingual customer support
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

WeDoTransformations

Bilingual Customer Support Representative

WeDoTransformations

Feb 2024 - Present • 2 yrs 8 mos

Deliver customer support in English and Spanish to users across 20+ countries through Intercom, Slack, Telegram, email, and chat platforms. Assist customers with account access, onboarding, platform navigation, challenge participation, and program-related inquiries. Analyze reported issues to determine whether the root cause is related to user actions, data inconsistencies, or software functionality. Investigate, document, and report complex technical bugs to the Development Team, providing detailed descriptions, evidence, impact assessments, and step-by-step reproduction instructions. Collaborate closely with Product, Operations, and Development teams to facilitate efficient issue resolution and improve application performance. Ensure compliance with service quality standards and performance metrics while managing multiple customer interactions simultaneously.