Marissa H

Documentation Specialist

INdigital

Jul 2015 - Apr 2026 • 10 yrs 9 mos

- Developed and standardized document templates and style guides to ensure brand and formatting consistency. - Compiled, edited, and published technical release notes and product updates for internal or external stakeholders. - Collaborated with subject matter experts to accurately document complex workflows and design technical diagrams. - Led weekly editorial and content reviews to coordinate the end-to-end development of technical documentation, enforcing style guide standards and version control compliance. - Assisted with responses to Requests For Proposals, including synchronizing existing company templates and content to conform with specific RFP requirements, along with formatting, editing, and refining the final product for submission. - Standardized company documentation, such as technical specification documents and correspondence templates. - Produced web-friendly and brand-cohesive graphics for the company website, social media accounts, and other platforms as needed. - Created product-specific marketing materials that aligned with the brand, including writing content and designing graphics. - Designed or refreshed logos to unify the overall image for multiple NG911 product lines, to create a cohesive brand and increase market recognition. - Designed booths and banners, as well as targeted marketing materials for state and national industry conferences. - Planned employee, customer, and industry partner events, including reserving event space, securing required technical resources, and arranging necessary documents, displays, and catering.