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Marjorie L
@marj_liwan
Customer Support Specialist
Philippines
Anglais, Tagalog
À propos de moi
I am a customer support and account management professional with over 10 years of experience in BPO and remote roles. I specialize in serving US-based customers via phone, email, and chat, with a strong background in frontline service, sales, and senior operations management. I am skilled in resolving complex issues, ticket management, and building SOPs.
Compétences
Marjorie L
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your customer support agent for email, live chat and tickets
Succès client
I will be your customer success and account manager for client onboarding
Expérience professionnelle
Sales Representative
VXI Global Solutions • Temps plein
Jul 2017 - Aug 2019 • 2 yrs 1 mo
Identified customer needs and recommended AT&T and DirecTV products and services. Successfully closed sales and upsold services while maintaining high standards of customer care. Built and maintained strong customer relationships to encourage repeat business and loyalty.
Customer Service Representative
iQor • Temps plein
Jan 2014 - Jun 2017 • 3 yrs 5 mos
Provided frontline phone support for AT&T customers regarding billing, account management, and service concerns. Focused on first-contact resolution and de-escalating upset customers. Accurately documented all interactions within the account management system.
