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Maria C
@mary_cathh
Quality Analyst
Indonésie
Indonésien, Anglais
À propos de moi
I am a Quality Assurance and AI Training professional with extensive experience in quality auditing, AI output evaluation, and data annotation. I specialize in identifying process gaps, providing actionable feedback, and supporting teams to deliver efficient outcomes. I am a detail-oriented professional focused on remote-first roles in quality assurance and continuous improvement.
Compétences
Maria C
hors ligne •
Voir mes services
Gestion des réseaux sociaux
I will be your indonesian social media manager and content creator
Expérience professionnelle
TDCX
Temps plein • 8 yrs
Quality Analyst (AI Output Evaluation)
Dec 2023 - Present • 2 yrs 10 mos
Perform quality audits, AI output evaluation, and data annotation/labeling review to ensure operational accuracy and policy compliance. Conduct Root Cause Analysis (RCA) to identify recurring quality issues and recommend process improvements. Supporting a leading global technology company in social media and messaging platforms.
Community Operation Specialist
Oct 2018 - Dec 2023 • 5 yrs 2 mos
Reviewed user-generated content in accordance with Community Guidelines and Trust & Safety policies. Reviewed approximately 110 cases per day with 90–100% quality scores. Developed audit documentation, SOPs, and reporting templates. Coached new hires and collaborated with Engineering and Product teams to improve operational outcomes.
