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Airbnb Co Host and STR Systems Specialist
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Customer Success Analyst
Flexliving • Temps plein
Jun 2023 - Feb 2025 • 1 yr 8 mos
• Provided end-to-end guest support and daily inbox management across Airbnb, Vrbo, and Booking listings. • Resolved guest inquiries, check-in questions, and maintenance escalations while protecting 5-star review ratings. • Managed PMS and operational tools including Hostaway, Guesty, HostAI, Zendesk, and Trengo. • Coordinated cleaning schedules, emergency dispatches, and multi-channel booking updates to ensure smooth property operations.