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Mary
@maryjane010123
Your Executive Virtual Assistant!
Philippines
Anglais
À propos de moi
Results-driven Executive Virtual Assistant with 7+ years of experience supporting executives and businesses through high-level administrative assistance, customer support, CRM management, and process optimization. Proven ability to manage calendars, inboxes, client communications, and operational workflows while maintaining confidentiality and efficiency in remote environments. Adept at multitasking, problem-solving, and leveraging digital tools to streamline operations, improve response times, and enhance customer satisfaction.
Compétences
Mary
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance générale
I will be your executive virtual assistant for daily admin support
Assistance générale
I will be your virtual assistant
Portfolio
Expérience professionnelle
Executive Assistant & Customer Service
Sun State Plans LLC • Temps plein
Jun 2023 - Dec 2025 • 2 yrs 6 mos
Managed 20–30+ daily customer inquiries via email, chat, and phone, maintaining a 95%+ satisfaction rating. Handled executive inbox and calendar management, reducing response times by 30%, and utilized Zoho CRM to track client interactions and support follow-ups, improving data accuracy by 25%. Provided administrative and social media support, contributing to improved workflow efficiency and a 20% increase in engagement.
Customer Support Specialist - Business Accounts
Afni Philippines • Temps plein
Feb 2021 - Jun 2023 • 2 yrs 4 mos
Provided customer support to business clients via phone, email, and chat, consistently achieving 95%+ CSAT scores. Managed and updated customer records in Citrix CRM, handled high-volume product, service, and billing inquiries, and collaborated with cross-functional teams to improve workflows, reducing ticket resolution time by 20% while ensuring accurate documentation and quality reporting.
Technical Support Specialist
Concentrix Philippines • Temps plein
Feb 2018 - Feb 2021 • 3 yrs
Provided technical support to mobile phone users by resolving hardware, software, and network issues, handling 20-30+ cases daily while ensuring accurate documentation in ticketing and CRM systems. Communicated complex technical solutions in clear, client-friendly terms, followed SLA requirements, and escalated issues as needed to ensure timely resolution and high customer satisfaction.
