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Maryann
@marykelyn
Level 2
Customer Success and Customer Support
Nigeria
Anglais
À propos de moi
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Compétences
Maryann
10 $US/heure
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance générale
I will provide virtual assistant for admin support
Assistance client
I will provide customer service for your business
Vous souhaitez travailler sur une base horaire ?
Dites à Maryann ce dont vous avez besoin.
10 $US
/
heurePortfolio
Expérience professionnelle
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
30 Avis
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1 à 5 avis sur 30
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batoolha
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Truly impressed with her prompt responses and quick delivery. Beyond providing exceptional work, she's kind and cooperative. Highly recommend 👌
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londoner6
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londoner6
Irlande
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Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
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creativeatty
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Excellent to work with, would definitely rehire. Great attention to detail.
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stanbuz
États-Unis
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