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marythefairy22

Maryam Althiban

@marythefairy22

Customer Success Client Success Specialist

Arabie Saoudite
Anglais, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
I am an Operations and Customer Success professional with 4+ years of experience in student services, account coordination, and operational support. I am skilled in Salesforce, SAP, and CRM systems, and case management. I have a proven ability to improve processes, manage client accounts, and drive revenue in educational and corporate environments.... Plus d’infos

Compétences

m
marythefairy22
Maryam Althiban
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Saisie manuelle de données
I will an assistant with experience in customer service
De20 $US / projetPlus de détails

Expérience professionnelle

British_Council

Customer Service Representative

British Council • Temps plein

Jun 2024 - Present • 1 yr 11 mos

Managed B2B student accounts, registrations, placement tests, and corporate client communication Successfully closed 1,000+ student cases, maintaining high service quality and response times Generated SAR 1.2M+ in annual revenue through lead conversion and class enrollment support Opened and coordinated multiple classes using qualified leads, contributing to operational planning and capacity management Provided tailored support for SEND students, collaborating with teaching and academic teams for inclusive service Maintained accurate student records, processed payments, and coordinated with Finance and Operations teams Used Salesforce, SAP, CMS2, and SRS for case management, reporting, and operational efficiency

Call Centre Representative

Bmask • Temps plein

Nov 2023 - Feb 2024 • 3 mos

Managed client inquiries and maintained high satisfaction levels Tracked KPIs, updated databases, and prepared operational reports Supported scheduling, documentation, and inter-department operations