Mary Wangari

@marywangari398

Executive Virtual Assistant CRM Workflow Automation Specialist

Kenya
Swahili, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am an Executive Virtual Assistant and CRM & Workflow Automation Specialist with 5+ years of experience supporting entrepreneurs, coaches, and founders. I help founders reclaim 10+ hours weekly by streamlining operational backends, managing CRMs, and automating workflows. My tools include HubSpot, GoHighLevel, Airtable, Zapier, Make, Trello, Notion, Google Workspace, Microsoft Office, Asana, Click up, Trello and ChatGPT. I handle executive support, calendar and inbox management, lead tracking, follow-ups, research, and workflow coordination to keep business operations organized and efficient.... Plus d’infos

Compétences

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marywangari398
Mary Wangari
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Nettoyage des données
I will automate and clean up your hubspot CRM data
De200 $US / projetPlus de détails
Assistance générale
I will automate CRM onboarding, calendar scheduling, emails, and follow up reminders
De250 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Upwork

Upwork

Freelance • 9 mos

Client Operation Specialist

Feb 2026 - Present • 8 mos

Manage the full client onboarding lifecycle, guiding clients from sign-up to activation. Coordinate documentation, compliance verification, and account setup while maintaining detailed CRM records. Reduced onboarding delays by 20% and increased documentation accuracy by 15% through structured follow-ups and improved process visibility. Serve as primary contact for clients, resolving issues and improving responsiveness by 25%.

Customer Success Email Framework Specialist

Apr 2026 - May 2026 • 1 mo

Built and implemented customer success email frameworks inside HubSpot, covering the full client lifecycle. Designed trigger-based automation sequences that eliminated manual follow-up and delivered personalized communication at scale. Audited existing workflows, identified engagement gaps, and restructured segmentation logic to improve response rates and reduce churn risk.

Workana

Executive virtual assistant

Workana • Freelance

Feb 2025 - May 2026 • 1 yr 3 mos

Supported a private medical professional with full executive administrative operations in a confidential healthcare environment. Managed high-volume inboxes, coordinated patient consultations, tracked monthly expenses, and organized critical documents. Handled follow-up communications and travel coordination for conferences while maintaining strict confidentiality.