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masa_1991

Masaharu T

@masa_1991

Support Engineer Azure Virtual Desktop, Windows Surface

Japon
Japonais, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a bilingual Support Engineer with over 12 years of customer-facing technical experience with English and Japanese language proficiency. I specialize in resolving escalated enterprise cloud, Windows, and device issues while maintaining high customer satisfaction scores. I have a proven track record of building AI-assisted diagnostic tools and managing high-impact incidents for global organizations.... Plus d’infos

Compétences

m
masa_1991
Masaharu T
hors ligne • 
Temps de réponse moyen de 3 heures

Voir mes services

Assistance technique
I will translate english to natural japanese
De15 $US / projetPlus de détails

Expérience professionnelle

Texas_Instruments

Application & Technical-Sales Engineer

Texas Instruments • Temps plein

Jan 2014 - Dec 2020 • 6 yrs 11 mos

Provided bilingual technical guidance between Japanese users and US engineering teams. Managed strategic customer relationships, growing a key account from $100K to $3M in one year. Gathered requirements for product improvements, authored reference designs, and delivered technical presentations to over 100 attendees. Successfully launched a new product line generating $500K over five years.