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Fiverr Pro
Français
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Masako S
@masako_work
Virtual Assistant
Japon
Japonais
À propos de moi
I am an experienced operations manager with a strong background in virtual assistance and team leadership. I have spent over five years at Amazon as a DSL/SDS CS Manager and nearly a decade at Apple as an Area and Team Manager across the Asia-Pacific and Japan regions. I hold a Bachelor of Science in Opto-Mechatronics from Wakayama University.
Compétences
Masako S
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Messagerie et envoi d'e-mails
I will improve your japanese customer support and operations
Localisation
I will translating english into natural and professional japanese
Expérience professionnelle
DSL/SDS CS Manager
Amazon • Temps plein
Aug 2020 - Present • 6 yrs
Served as the DSL/SDS Customer Service Manager for the Asia-Pacific and Japan regions. Responsible for overseeing service delivery operations and managing customer support teams to ensure high-quality service standards across multiple international markets.
Area Manager/Team Manager
Apple • Temps plein
Mar 2011 - Aug 2020 • 9 yrs 5 mos
Held the role of Area Manager and Team Manager for the Asia-Pacific and Japan regions. Managed regional operations and led diverse teams to achieve performance targets and maintain operational excellence within the consumer electronics and technology sector.
