m
mattcunningham3

Matthew C

@mattcunningham3

Senior ICT Mentor

Royaume-Uni
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a confident and capable professional with experience in a variety of areas. I possess an outstanding skillset featuring strong communication, organisational, exceptional coaching and mentoring skills. I am capable of dealing with any issues that may arise in a calm and effective way.... Plus d’infos

Compétences

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mattcunningham3
Matthew C
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Voir mes services

CV
I will write a professional CV that gets you interviews
De5 $US / projetPlus de détails
Lettres de motivation
I will write and structure your cover letter to highlight your strengths and experience
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

SSE_Airtricity

Quality Assurance Manager

SSE Airtricity

Sep 2015 - Nov 2019 • 4 yrs 2 mos

Responsible for examining and analysing the unique business concerns of the department and creating relevant business reports based on this. Correlate sales, agent performance and KPI data into manageable reports to forecast business priorities. Mentor, coach, and train new staff members in a range of policies and procedures and provide feedback. Monitored and evaluated customer interactions to ensure compliance with regulatory standards, company policies, and customer service best practices. Maintained and analysed QA reports, identified trends, and collaborated with team leaders and trainers to implement process improvements.