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Mbola R
@mbola_sitraka
BPO and Banking Quality Assurance KYC Compliance Analyst
Madagascar
Malgache, Français, Anglais
À propos de moi
Hi! I’m Sitraka, a Quality Assurance Specialist and KYC Compliance Analyst with extensive hands-on experience in BPO, banking back-office operations, and customer service optimization. I help financial institutions, fintechs, and customer-centric businesses maintain high operational standards, streamline processes, and ensure regulatory compliance.
Compétences
Mbola R
hors ligne •
Voir mes services
Succès client
I will do customer support quality assurance or kyc compliance check
Expérience professionnelle
Quality and Training Manager
ADM VALUE • Temps plein
Jun 2025 - Aug 2026 • 1 yr 2 mos
Responsible for quality and performance monitoring, including KPI tracking (quality, productivity), audits, reporting, and calibration sessions. Manages resources and schedules, including leave administration and attendance tracking. Leads training engineering by designing educational modules and conducting initial and continuous training for individual progression. Drives continuous improvement through gap analysis and operational process optimization.
