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md_nur_nayem

Md. Nur Nayem

@md_nur_nayem

Customer Service Specialist

Bangladesh
Bengali, Anglais, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
"Promise only what you can deliver; then deliver more than you promise" This principle guides my work every day. With 1 year+ experience in SaaS and E-commerce - Email & Chat Support, I have developed expertise in resolving customer issues, handling challenging customers professionally, and managing technical issue, order, payment and refund-related inquiries. I provide Email Support, Live Chat and Technical Support with a strong focus on customer satisfaction, clear communication, and timely resolution. Let's work together to deliver outstanding support and help your business grow 📈... Plus d’infos

Compétences

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md_nur_nayem
Md. Nur Nayem
hors ligne • 

Voir mes services

Assistance client
I will be your customer support representative for your business
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Padel_Mates

Customer Support Agent

Padel Mates • Freelance

Mar 2026 - Present • 7 mos

In this role at a Sweden-based SaaS booking platform, I assist users with account issues, club-related inquiries, booking management, memberships, subscriptions, and manage payment/refund requests through Stripe. I troubleshoot technical issues, identify and report bugs, and create Jira tickets for development follow-up. By collaborating closely with developers and marketing teams, I contribute to enhancing the user experience, maintaining service quality, and supporting the platform's continued growth and success.