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Explorer
Fiverr Pro
Français
$
USD
Mitch
@mechiellgonzaga
Customer Support Specialist Virtual Assistant
Philippines
Anglais, Tagalog
À propos de moi
I'm a Customer Support Specialist and Virtual Assistant with over 8 years of experience in telecommunications, hospitality, and insurance. I provide professional support through email, chat, and phone, specializing in customer inquiries, data entry, account management, CRM updates, and administrative tasks. I'm detail-oriented, adaptable, and committed to delivering accurate, timely, and reliable service. I value clear communication, confidentiality, and building positive relationships with clients.
Compétences
Mitch
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will provide professional email and customer support
Expérience professionnelle
Customer Service Associate – Insurance Operations
Exl services com • Temps plein
Jan 2025 - Present • 1 yr 9 mos
Provide back-office support for insurance operations, ensuring accurate processing and maintenance of customer information. Handle administrative tasks, review records, update internal systems, and maintain detailed documentation while following company procedures and quality standards. Collaborate with team members to support efficient daily operations and deliver reliable service.
Customer Support Ambassador – Airbnb
IntouchCX • Temps plein
Mar 2023 - May 2024 • 1 yr 2 mos
Provided customer support for Airbnb's booking platform, assisting hosts and guests with reservation inquiries, booking modifications, cancellations, refunds, and account concerns. Managed inbound and outbound communications through phone, email, and chat. Coordinated guest and host requests, provided check-in and check-out assistance, documented cases, and resolved issues while maintaining a positive customer experience.
Customer Service Representative
Concentrix • Temps plein
Sep 2019 - Mar 2023 • 3 yrs 6 mos
Delivered customer support across telecommunications and hospitality accounts, handling inbound and outbound calls, email inquiries, billing concerns, account management, troubleshooting, and reservation assistance. Processed customer requests, updated account information, resolved service issues, and maintained accurate documentation while ensuring a positive customer experience.
