m
melisamaina

Melisa m

@melisamaina

Virtual assistant and operation strategist

Kenya
Anglais, Swahili
Certaines informations sont présentées en anglais.
À propos de moi
Are you overwhelmed with admin work, disorganized data, or missed follow-ups? I help entrepreneurs and small businesses streamline operations using tools like Google Sheets, Docs, and automated workflows. ✅ My Services Calendar & email management Data entry & organization Google Sheets Customer support systems File & workflow organization Why Me Detail-oriented Fast turnaround System-focused Let’s simplify your business so you can focus on growth.... Plus d’infos

Compétences

m
melisamaina
Melisa m
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will organize your business using google workspace
De10 $US / projetPlus de détails
Messagerie et envoi d'e-mails
I will organize your inbox and schedule for better productivity
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Customer_Finder

Customer service support

Customer Finder • Temps plein

Jan 2025 - Apr 2026 • 1 yr 3 mos

• Managed inbound and outbound client communications via WhatsApp Business and phone, handling order inquiries, delivery tracking, and complaint resolution for a retail gift business • Processed customer orders received through the company website and WhatsApp, coordinating with the fulfilment team to ensure accurate and timely delivery • Maintained customer records and transaction logs, ensuring all order data was accurate and up to date • Consistently resolved client issues on first contact, contributing to repeat business and positive customer experience • Collaborated with team members across sales and logistics to ensure seamless service delivery

NICE

Strategic Administrative Partner | Customer Insight Project

NICE • Temps partiel

Jan 2026 - Jan 2026 • 0 mos

Architected an automated feedback loop using Google Workspace to capture and analyze customer sentiment for a skincare brand. Standardized data collection by designing a custom Google Form, resulting in a 35% increase in actionable qualitative data. Developed a real-time analytics dashboard in Google Sheets to track Key Performance Indicators (KPIs) like Net Promoter Score (NPS) and product efficacy. Authored comprehensive monthly executive reports that identified a packaging flaw, saving the client an estimated 15% in potential return costs.