Metadal

CRM Data Management Specialist

ABIT Technology • Freelance

Aug 2025 - Dec 2025 • 4 mos

Managed and maintained customer relationship management (CRM) databases for businesses across various industries, ensuring accurate, organized, and up-to-date customer information. Supported sales and marketing teams by managing leads, updating customer records, tracking sales activities, and improving data quality. Key Responsibilities Managed customer and prospect information in CRM platforms. Imported, cleaned, updated, and organized large datasets. Created and maintained lead databases with verified contact information. Performed data cleansing by removing duplicates and correcting inaccurate records. Tracked sales pipelines and updated deal stages. Managed customer interactions, follow-up reminders, and task scheduling. Conducted web research to collect business and contact information. Generated reports and exported CRM data for sales and management teams. Maintained high standards of data accuracy, confidentiality, and consistency. Collaborated with clients to customize CRM records according to business requirements. CRM & Productivity Tools Zoho CRM HubSpot CRM Pipedrive CRM Microsoft Excel Google Sheets Apollo.io LinkedIn Sales Navigator Achievements Maintained over 98% data accuracy across CRM databases. Successfully organized and updated thousands of customer and lead records. Improved lead management by identifying duplicate, incomplete, and outdated records. Delivered projects on time while maintaining strict confidentiality and attention to detail. Skills CRM Data Management • Data Entry • Data Cleaning • Lead Generation • Contact List Building • Web Research • Data Validation • Excel • Google Sheets • Sales Pipeline Management • Customer Database Management • Administrative Support