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micaelavcs

Micaela V

@micaelavcs

Operations and Customer Support Specialist

Argentine
Espagnol, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am an Operations and Customer Support Specialist with over a year of experience in a global corporate environment. I specialize in administrative management, internal quality audits, escalation handling, and team training, with a strong focus on back office operations and data entry.... Plus d’infos

Compétences

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micaelavcs
Micaela V
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Saisie de données
I will handle data entry, web research and administrative support
De20 $US / projetPlus de détails

Expérience professionnelle

Assurant

Sr. Loss Draft Customer Care Specialist

Assurant

Oct 2024 - Present • 2 yrs

Managed 20+ daily insurance claim cases from multiple bank entities. Handled escalations and complex customer interactions. Performed quality assurance reviews to evaluate compliance with operational procedures, data accuracy, and customer service standards, providing actionable feedback to improve team performance. Trained and onboarded new agents. Processed and validated documentation with high accuracy. Promoted from Ssr to Sr in August 2026.