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Michael K
@michael_khali
IT Support and Cybersecurity Specialist, Call Center Supervisor
Égypte
Arabe, Anglais
À propos de moi
Hello, I’m an IT Support Specialist with hands-on experience in Windows systems, performance optimization, and cybersecurity setup.
I help clients solve common and advanced technical issues quickly and safely. Whether your system is slow, needs a fresh installation, or requires better security, I can handle it professionally.
My services include:
• Windows installation and system setup
• Fixing slow or lagging computers
• System optimization and performance tuning
• Cybersecurity setup and basic protection
• Virtual machine setup (Kali Linux, Windows Server, and others)
Compétences
Michael K
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance technique
I will fix your windows PC problems, speed up and optimize your computer
Assistance technique
I will completely clean your infected windows PC from viruses malware and adware
Portfolio
Expérience professionnelle
IT & Technical Support Specialist
Freelancer.com • Freelance
Mar 2024 - Present • 2 yrs 4 mos
Achievements: • Successfully resolved a high volume of technical issues with strong problem-solving skills • Improved system performance for clients by optimizing Windows environments • Maintained high customer satisfaction through clear communication and fast issue resolution • Supported team operations by sharing technical knowledge and assisting in troubleshooting complex issues
Vodafone
Temps plein • 3 yrs 10 mos
Supervisor
Jul 2025 - Mar 2026 • 8 mos
Supervised daily operations of customer service agents handling Vodafone account inquiries within the ICC environment. Monitored team performance and ensured adherence to KPIs, quality standards, and service level agreements (SLAs). Provided real-time coaching, feedback, and support to agents to improve customer handling and efficiency. Handled escalated customer issues and ensured timely resolution while maintaining high customer satisfaction. Coordinated with management and other departments to optimize workflow and improve operational performance. Conducted performance evaluations, prepared reports, and contributed to continuous improvement initiatives. Ensured compliance with company policies, procedures, and Vodafone service standards.
Customer Service Representative
Jan 2023 - Mar 2026 • 3 yrs 2 mos
Delivered high-quality customer support, consistently achieving KPIs, SLAs, and quality targets. Resolved billing, technical, and service inquiries with strong focus on first-contact resolution. Managed high-volume interactions efficiently while maintaining accuracy and professionalism. Documented customer interactions in CRM systems to ensure data integrity and follow-up. Upheld strict compliance with policies and Vodafone service standards, ensuring excellent customer experience.
