
Michael w
web designer
Compétences

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Expérience professionnelle
CRM & Automation Specialist
Fiverr • Freelance
Aug 2023 - Present • 2 yrs 9 mos
CRM & Automation Specialist Duration: 2023 – Present Role Overview: As a CRM Expert, I design and implement systems that help businesses capture, manage, and convert leads while improving overall sales processes and customer relationships. Key Responsibilities: • CRM setup and customization (HubSpot, ActiveCampaign, Zoho CRM) • Building automated workflows for lead nurturing and follow-ups • Designing sales pipelines for clear deal tracking • Integrating forms, websites, and communication tools into CRM • Managing data migration and contact organization • Setting up email automation and segmentation • Optimizing CRM performance for better conversion rates What I Achieved: • Reduced manual workload through smart automation systems • Improved lead response time and follow-up consistency • Increased client conversion rates through structured pipelines • Helped businesses gain full visibility of their sales process • Eliminated data loss by centralizing customer information Tools & Platforms: • HubSpot CRM • ActiveCampaign • Zoho CRM • Zapier • Make.com • Mailchimp Impact: • Enabled businesses to scale operations without increasing workload • Improved customer experience through timely communication • Delivered reliable systems that support growth and revenue generation Work Style: • Detail-oriented and solution-focused • Strong understanding of business workflows • Clear communication and reliable delivery