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CUSTOMER CARE & SALES AGENT
Asurion • Temps plein
Jan 2025 - Nov 2025 • 10 mos
Resolved high-level escalated insurance disputes for U.S. clients, related to policy terms, coverage, and claims through clear and assertive communication in English. Managed customer communication via phone and email, completed claim documentation, and coordinated with legal teams to ensure accurate case resolution. While identifying cross-selling opportunities in high-pressure situations.