Michelle Sithol

@michelle_sithol

Virtual Assistant and Customer Support Specialist

Zimbabwe
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Need reliable support for your business? I help with customer support, virtual assistance, email and chat support, CRM management, appointment scheduling, data entry, and admin tasks. I have experience supporting US customers, training teams, handling escalations, and working in busy customer service environments. I’m easy to work with, quick to learn new systems, and focused on accuracy, clear communication, and getting the job done properly.... Plus d’infos

Compétences

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michelle_sithol
Michelle Sithol
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Temps de réponse moyen de 2 heures

Voir mes services

Contenus par l'IA
I will edit and humanize ai content, proofread and rewrite ai text
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

DASH

Team Manager | Customer support specialist | Trainer & Quality Analyst

DASH • Temps plein

Mar 2023 - Apr 2026 • 3 yrs 1 mo

I specialize in customer support, team leadership, training, and quality management within fast-paced BPO environments. I have experience supporting US-based healthcare and customer service campaigns, coaching agents, monitoring KPIs, handling escalations, and improving overall team performance. With experience as an International Trainer, Team Lead, and Quality Analyst, I focus on delivering excellent customer experiences while helping teams grow and meet performance goals. I am adaptable, detail-oriented, and committed to providing professional and reliable support.