
Milos M
Compétences

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Expérience professionnelle
Customer Success Manager and Account Manager
Agency Aurora • Temps plein
Apr 2024 - Present • 2 yrs 1 mo
I help businesses and advertisers manage, scale, and protect their advertising operations across platforms like Meta, Google Ads, TikTok, and other paid media channels. I work directly with clients as their main point of contact, handling onboarding, account setup, daily communication, issue resolution, and ongoing optimization support. My focus is on keeping campaigns running smoothly, preventing costly mistakes, and making sure clients get clear answers and fast solutions. I assist with compliance checks, account structure reviews, platform troubleshooting, and coordination between advertisers, media buyers, and technical teams. I also provide clear reporting, performance tracking, and spend oversight using Google Sheets and CRM tools, so clients always know where they stand. Clients work with me for reliable communication, quick problem-solving, and long-term support, not just one-off tasks.