m
mina_gamil_zaki

Mina Z

@mina_gamil_zaki

Customer Operations and Support QA Specialist SOPs, Dashboards, Escalations

Égypte
Anglais, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
I help startups and SMBs stabilize customer support and make performance measurable. With 8+ years in support operations, I deliver QA audits, SOPs, SLA dashboards, and escalation handling that reduce risks and improve customer satisfaction.... Plus d’infos

Compétences

m
mina_gamil_zaki
Mina Z
hors ligne • 

Voir mes services

Succès client
I will audit your customer support quality and provide coaching insights
De50 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

Operations Supervisor

Teleperformance

Jan 2021 - Present • 5 yrs 4 mos

Real time management and SLA, Data analysis and reporting, Develop agents skills and performance, Handling client escalations, QA Audits.