
Miracle P
CRM Automation and Sales Process Specialist
Compétences

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Expérience professionnelle
Zoho Healthcare CRM Solutions Architect
Independent Consultant • Freelance
Nov 2025 - Present • 8 mos
Specialized in designing and implementing HIPAA aware Zoho CRM systems for private clinics and medical agencies. - Designed custom modules for Patient Management, Doctor scheduling, and Treatment tracking. - Automated patient onboarding processes using Zoho Forms and Zoho Flow, reducing manual data entry by 60%. - Implemented SMS/Email automation loops that decreased patient no-show rates for clients. - Configured advanced security settings, including field-level encryption and audit logs, to protect sensitive PHI.
Operations & CRM Automation Lead
Crm Operation specialist • Indépendant
Nov 2025 - Present • 8 mos
Managed end to end digital operations for Medical Tourism and Property Management clients. Workflow Integration: Connected Zoho CRM with OTA platforms (Airbnb/Booking.com) to automate guest and patient communication. Lead Management: Built automated pipelines to track international patients from initial inquiry to arrival and post treatment follow up.
Zoho CRM Consultant & Automation Specialist
Freelancing Career • Indépendant
May 2025 - Present • 1 yr 2 mos
Designed and implemented custom Zoho CRM systems for clients across multiple industries including healthcare, real estate, and eCommerce. Specialized in workflow automation, lead management, data migration, and system optimization to improve efficiency and reduce manual tasks. Delivered tailored dashboards, integrations, and reporting solutions that help businesses streamline operations and increase productivity.