
Miracle P
Automating Patient Care with Secure Zoho Solutions
Compétences

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Expérience professionnelle
Healthcare Systems Integration & CRM Lead
Independent Freelance Consultant • Indépendant
Nov 2025 - Present • 6 mos
I bridge the gap between clinical medicine and technical efficiency. I specialize in the digital transformation of private practices using the Zoho ecosystem to create seamless, automated patient flows. Key Projects & Impact: Digital Clinic Transformation: Engineered end to end "Paperless" transitions for clinics, migrating thousands of manual records into secure, searchable Zoho databases. Revenue Cycle Automation: Built smart trigger workflows that automate patient follow-ups and bill reminders, directly improving clinic cash flow. Data Privacy Hardening: Customized Zoho security protocols to ensure all patient touchpoints from initial web form to final treatment plan meet high level data protection standards. Custom Reporting: Developed executive dashboards for clinic owners to track "Patient Acquisition Costs" and "Appointment Success Rates" in real time. Cross Platform Syncing: Integrated Zoho CRM with third party medical booking apps and communication tools to ensure 100% data synchronization across all staff devices.
Zoho Healthcare CRM Solutions Architect
Independent Consultant • Freelance
Nov 2025 - Present • 6 mos
Specialized in designing and implementing HIPAA aware Zoho CRM systems for private clinics and medical agencies. - Designed custom modules for Patient Management, Doctor scheduling, and Treatment tracking. - Automated patient onboarding processes using Zoho Forms and Zoho Flow, reducing manual data entry by 60%. - Implemented SMS/Email automation loops that decreased patient no-show rates for clients. - Configured advanced security settings, including field-level encryption and audit logs, to protect sensitive PHI.
Operations & CRM Automation Lead
Crm Operation specialist • Indépendant
Nov 2025 - Present • 6 mos
Managed end to end digital operations for Medical Tourism and Property Management clients. Workflow Integration: Connected Zoho CRM with OTA platforms (Airbnb/Booking.com) to automate guest and patient communication. Lead Management: Built automated pipelines to track international patients from initial inquiry to arrival and post treatment follow up.