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miss_nomfundo7

Mfundo

@miss_nomfundo7

Virtual Assistant and CRM Specialist

Afrique du Sud
Anglais, Zoulou, Xhosa
Certaines informations sont présentées en anglais.
À propos de moi
I am a dedicated virtual assistant and CRM specialist based in South Africa, with experience in customer service, data capture, report preparation, and administrative support. I have worked across multiple industries handling CRM systems, client communication, and business operations. I am fluent in English, IsiZulu, and Xhosa, which allows me to serve a diverse range of clients. I am reliable, detail-oriented, and committed to delivering quality work on time.... Plus d’infos

Compétences

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miss_nomfundo7
Mfundo
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Stratégie d'engagement des clients
I will provide virtual assistant and CRM data entry support
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Customer Service Consultant

Ignition NBS Ltd • Temps plein

Jun 2024 - Jul 2025 • 1 yr 1 mo

Provided front-line customer support for prepaid meter clients, handling enquiries related to account balances, token generation, and billing issues. Captured and updated customer data accurately using internal CRM systems. Processed service requests and escalated technical faults to the relevant departments. Maintained detailed records of customer interactions and ensured timely resolution of complaints. Supported administrative functions including report preparation and data entry across multiple accounts.