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Miracle Okeke
@mitechservices
IT Support Specialist, Windows, Mac, Office 365 Troubleshooting
Nigeria
Anglais
À propos de moi
I am a reliable IT Support Specialist and Service Center Manager with hands-on experience supporting users, maintaining systems, and resolving technical issues efficiently.
I have worked extensively with Windows and macOS systems, Office 365, hardware troubleshooting, and mobile devices including iPhones and MacBooks. In addition to my core responsibilities, I regularly perform device repairs, manage IT assets, ensure demo devices are always updated, and take extra steps to resolve customer issues the same day they are reported.
Compétences
Miracle Okeke
hors ligne •
Voir mes services
Assistance technique
I will provide professional remote IT support for windows and mac
Gestion des e-mails
I will set up and troubleshoot office 365 accounts professionally
Expérience professionnelle
Service Centre Manager/ IT Support Specialist
PA76 Limited • Temps plein
Jan 2023 - Present • 3 yrs 4 mos
Managing MacBook and iPhone repairs, maintaining demo devices, performing IT troubleshooting, ensuring same-day resolution of customer issues, and overseeing IT asset management. Performing tasks beyond standard responsibilities, including hardware/software support, device maintenance, and client support.
