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Explorer
Fiverr Pro
Français
$
USD
Juliet
@mj_valia
Juliet
Rwanda
Anglais
À propos de moi
I am a Customer Support professional and virtual assistant with 4+ years' experience helping businesses run more smoothly through creative solutions, process improvement, and outstanding customer experiences. I offer data analytics, AI-assisted workflows, graphic design, business analysis, virtual assistance, quality assurance, customer support, data entry, administrative support, and documentation. I deliver accurate, reliable results, clear communication and timely delivery!
Compétences
Juliet
hors ligne •
Voir mes services
Assistance client
I will customer support specialist for live chat, email, and phone support
Portfolio
Expérience professionnelle
Customer Support Supervisor
iGaming Business • Temps plein
Jul 2025 - Jul 2026 • 1 yr
Customer Support Supervisor — iGaming company (name withheld for confidentiality) Promoted twice over 4 years, progressing from Customer Support Agent → Customer Support Specialist → Customer Support Supervisor. Led and coached a team of agents supporting customers across 11 Sub-Saharan African markets via phone, live chat, and email, including 24/7 rotating shifts. 1. Promoted twice within the same company over 4 years, reflecting sustained performance 2. Received internal recognition for customer satisfaction (CSAT) performance 3. Recognized among team members for empathetic, high-quality customer interactions 4. Consistently met team KPI targets across multiple review cycles 5. Supported customers across 11 Sub-Saharan African markets in a multilingual, multichannel environment 6. Coached and onboarded new agents and contributed to knowledge base/process documentation as Supervisor
