Charisse

Senior Training Consultant

MJC Consulting and Recruitment

Aug 2018 - Present • 8 yrs 3 mos

• Design and facilitate in-person, virtual, and blended learning for clients including Deloitte, KPMG, Optica, the State of California, and Dear Athletes; adapt delivery for varied professional audiences. • Deliver leadership and professional skills workshops on managing workplace conflict, embracing diversity, team collaboration, customer service, and project execution. • Provide individual and group coaching using structured feedback and goal-setting approaches, including GROW and SBI, to reinforce application of learning. • Develop training guides, operational playbooks, SOPs, and onboarding resources to support consistent implementation and ongoing performance. • Evaluate learning and organizational outcomes using engagement feedback and operational metrics; prior resume reports 34% training-efficiency improvement and 25% employee-engagement improvement. • Facilitate project management training, including “How to Complete a Project in 120 Days,” and support participants in translating learning into practical action.

Senior Consultatnt

Kaiser Permanente

Jan 2006 - Aug 2018 • 12 yrs 7 mos

• Facilitated leadership, communication, emotional intelligence, conflict resolution, and continuous improvement learning for clinical, administrative, and union-partnered teams. • Partnered with operational and clinical leaders to identify performance gaps, align training with organizational priorities, and support change in patient-service workflows. • Coached and mentored more than 100 healthcare professionals; delivered Lean and process improvement training to strengthen internal capability. • Used performance data, employee feedback, workflow reviews, and quality measures to identify opportunities for training updates and service improvements. • Supported cross-functional process improvement initiatives across 70+ teams, contributing to approximately $3M in savings and measurable gains in efficiency.