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Mohamed N
@mnabil_ayad
Computer Science Student Arabic English Translator Localization Specialist
Égypte
Arabe, Anglais
À propos de moi
I am a customer-focused bilingual professional with experience in Arabic-English translation, technical support, and customer retention. I have a proven ability to resolve complex customer issues, reduce churn, and produce accurate localized translations while pursuing my degree in Computer Science.
Compétences
Mohamed N
hors ligne •
Voir mes services
Traduction
I will translate and proofread documents and websites
Expérience professionnelle
Arabic-English Translator & Localization Specialist
Freelancing Career • Freelance
Dec 2024 - Present • 1 yr 7 mos
Translate business documents, content, and marketing materials between Arabic and English with accuracy and cultural sensitivity. Localize content for Egyptian and wider Arab-market audiences, adapting tone, terminology, and phrasing for native readers. Proofread and refine existing translations; handle business correspondence, product descriptions, and website copy.
English Teacher
Tutor • Temps plein
Apr 2025 - Jun 2026 • 1 yr 2 mos
Engaged customers requesting cancellation, identifying concerns and presenting tailored offers to retain their service. Negotiated win-back solutions while balancing company policy with customer satisfaction goals.
Technical Support Customer Representative
Teleperformance • Temps plein
Dec 2024 - May 2025 • 5 mos
Handled inbound voice, chat, and email queries, diagnosing and resolving technical issues in a timely, professional manner. Guided customers through troubleshooting steps and escalated unresolved cases to specialized tiers when needed. Maintained detailed interaction records and consistently met quality assurance and satisfaction targets.
