Digital M Tahir

IT Service Project Manager

Nasgic Technology • Temps plein

Dec 2024 - Present • 1 yr 5 mos

As a client manager, I play a pivotal role in maintaining strong relationships with clients by overseeing various aspects of project management. My responsibilities include preparing detailed project price quotations and crafting comprehensive statements of work (SOW) that outline project goals and deliverables. I take charge of service delivery management, ensuring adherence to service level agreements (SLAs) that guarantee quality and timeliness. This involves meticulously tracking estimated times of arrival (ETAs), setting realistic deadlines, and ensuring smooth execution of tasks from the initiation of each project right through to the final documentation and review process. Additionally, I am responsible for sourcing necessary resources and effectively managing client requirements. I proactively identify and address any systemic issues that may arise, while also ensuring compliance with established policies and procedures. My goal is to ensure a seamless project experience that meets and exceeds client expectations.

IT Service Coordinator

Layers Logic It • Temps plein

Dec 2021 - Dec 2024 • 3 yrs

I am responsible for a wide range of IT service tasks, with a key focus on coordinating networking assignments that have been dispatched by clients located around the globe. This involves not only overseeing the execution of these tasks but also ensuring effective communication and collaboration among team members to deliver results that meet or exceed client expectations. In addition to networking tasks, I manage various software development projects. My duties include performing thorough bug identification and resolution to enhance software functionality and reliability. I am also deeply involved in game development, where I write and refine code, ensuring the games are engaging and perform seamlessly. Furthermore, I take charge of managing company websites, focusing on improving their user interfaces to create a more intuitive and visually appealing experience for users. To support these projects, I handle the budgeting process with care, ensuring that resources are allocated efficiently and that projects remain within financial constraints. This includes analyzing costs, forecasting future expenses, and identifying areas for potential savings. Moreover, I play a crucial role in the recruitment process, where I work to attract and hire top talent by developing job descriptions, conducting interviews, and collaborating with HR to ensure we build a skilled and dynamic team.

UI/UX Intern

Innovative Solutions Technology • Temps plein

Aug 2021 - Dec 2021 • 4 mos

I completed an internship at a software firm where I learned design concepts and fundamentals. During my time there, I created various project logos and web design posters for applications. I had the opportunity to work under the guidance of a top Application UI Designer, which helped me develop a better understanding of UI design aesthetics and engaging content design formats.