Parcourir les catégories
Explorer
Fiverr Pro
Français
$
USD
Mobasher R
@mobasherrafiq
3PL Warehouse and ecommerce operations Manager
Pakistan
Anglais
À propos de moi
Hello,
I’m Mobasher, an MBA-qualified e-commerce operations & 3PL warehouse coordination specialist with hands-on experience supporting businesses in the USA and UK.
I specialize in marketplace operations, inventory management, order fulfillment, shipping coordination, warehouse operations, and daily reporting. I help sellers maintain accurate inventory, process orders efficiently, resolve operational issues, dispatch shipments on time, and manage returns and customer service-related issues.
I’m focused on delivering professional e-commerce operations support.
Warm regards,
Mobasher Rafiq
Compétences
Mobasher R
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Logistique
I will be your USA, UK 3pl and prep center for store fulfillment
Portfolio
Expérience professionnelle
3PL Warehouse Operation Coordination Manager
Brakley • Temps plein
Jan 2023 - Present • 3 yrs 9 mos
Performing two roles: first managing operations of the agency and second providing 3PL services to clients in Pakistan UPway Agency Duties & Responsibilities: ● Coordinate with the Warehouse team in New Jersey 08332, USA. ● Coordinate with the Warehouse team in Clayton, 27520, USA. ● Coordinate with the Warehouse team in Bolton BL1 3AS UK. ● Managed end-to-end operations for Amazon FBA, Amazon FBM (online arbitrage), and Walmart business accounts, ensuring smooth marketplace operations and order fulfillment. ● Coordinated closely with sales teams to align inventory availability, order processing, and fulfillment priorities with business targets. ● Ensure orders ship on the same day to meet store targets. ● Coordinated with the warehouse and my fulfillment teams to ensure, Resolve warehouse, courier, shipment, and labeling issues to minimize operational disruptions. ● Resolved daily operational issues related to inventory, shipping, and order fulfillment. ● Performed inventory audits and maintained accurate stock records. ● Prepared daily dispatch shipment reports. 3PL Clients' Duties & Responsibilities: ● Educated customers on FBA, FBM, and retail purchasing options. ● Ensured timely fulfillment of customer shipments to meet deadlines. ● Make invoices for warehouse prep charges & purchasing orders. ● Guide customers about warehouse prep charges & purchasing charges. ● Manage purchasing orders of customers from Walmart, Sams Club, Home Depot, and eBay. ● Resolved customer inquiries and answered phone calls to provide support. ● Generate WhatsApp groups for customers. ● Build long-term relationships with customers. This involves not only addressing immediate concerns but also taking a proactive approach to anticipate future needs and provide value-added services. ● Ensure regular follow-up with customers and ensure that they are happy with the quality of service being provided. ● Handled complaints and resolved issues promptly to maintain customer satisfaction.
Assistant Manager Fulfillment Warehouse
Zarya • Temps plein
Jul 2021 - Oct 2022 • 1 yr 3 mos
(Sells Women's Fashion Cloth, Artificial Jewellery, Kitchen Accessories, Mobile Accessories, and Stationery) Duties & Responsibilities: ● Lead the warehouse team. ● Coordinate with the CSR Team with Intellicon. ● Handle Petty Cash ● Fulfill the Orders of the Zarya App. ● Manage Tag & Codes to Items. ● Manage the inventory on the app and Shopify store. ● Manage Make Delivery Challans ● Manage the physical inventory and display inventory on shelves category-wise ● Worked as a communicator between the merchandisers & wholesale department ● Handle the Dispatch Activities & Logistics ● Manage Shipments on SWFT, Call Courier, Trax, TCS, and Bykea Portal. ● Coordinate with Shipment Companies.
