Muhammad Hassan

Software developer

AzulCode • Temps plein

Jun 2024 - Present • 2 yrs 5 mos

• Designed and deployed "Connect System," a multi-channel AI patient communication platform combining Twilio voice calls, LLM-powered AI voice agents, SMS messaging, and chatbots to automate appointment booking, cancellation, and rescheduling workflows. • Built real-time conversational AI agents using OpenAI APIs for inbound/outbound patient interactions, reducing manual call handling and improving response times across healthcare portals. • Developed "Eligibility System," an AI-driven insurance eligibility verification platform combining RPA automation with LLM-based intelligent data extraction to streamline patient coverage checks and cut manual verification workload. • Engineered scalable backend services and REST APIs with Python (Flask) and PostgreSQL to support high-volume, AI driven automation workflows across multiple client portals, handling structured JSON data exchange between services. • Integrated OpenAI APIs to build SMS/email AI assistants and conversational modules for patient-facing healthcare applications, extending chatbot capabilities across channels. • Deployed andmaintained RPA-based automation solutions across third-party portals, leveraging LLMs to handle complex, rule-based automation tasks with improved accuracy and reduced manual intervention.