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Mohammed M
@mohammed_mashal
Realtime Analyst
Turquie
Arabe, Anglais
À propos de moi
I am a dedicated Real-time Analyst and Workforce Manager with over six years of experience in customer support operations. I specialize in real-time monitoring, schedule planning, and operational efficiency to ensure continuous service coverage. I have a proven track record of onboarding new team members and resolving technical issues in remote-ready environments.
Compétences
Mohammed M
hors ligne •
Temps de réponse moyen de 3 heures
Voir mes services
Recherche web
I will do professional web research and data collection
Traduction
I will translate english to arabic and arabic to english
Expérience professionnelle
Teleperformance
Temps plein • 6 yrs 6 mos
Monitoring Specialist
Jan 2022 - Present • 4 yrs 9 mos
Monitored customer service queues to ensure continuous coverage, approved offline activities based on staffing availability, planned schedules and CSR break allocations to maintain operational efficiency, prepared and delivered presentations for clients and supervisory teams, trained and onboarded newly recruited RTAs to perform the role independently, and proactively identified and resolved potential issues before they impacted operations.
Customer Support Representative
Apr 2020 - Jan 2022 • 1 yr 9 mos
Provided customer service via voice channels (inbound and outbound calls) during the first three months, before being promoted to a chat support role delivering assistance through live chat, email, and social media platforms.
