m
mohammedmuneef

Mohammed Muneef

@mohammedmuneef
5,0(12)

Level 1

Multi Level IT Support Specialist, System Administrator L1 L3, VAPT

Sri Lanka
Anglais, Tamoul, Cinghalais
Certaines informations sont présentées en anglais.
À propos de moi
I aspire to join a dynamic organization that offers chances for both personal and professional growth within the Information Technology and Information Security sector. I have a strong passion for ICT Business, IT Security, and Management, which encompasses Technology Management, Advanced Design, Project Coordination, Execution, Team Leadership, and the establishment of effective procedures, processes, and staff training. I am eager to contribute to a quality-certified company where I can showcase my abilities and, in return, become a catalyst for the organization's advancement.... Plus d’infos

Compétences

m
mohammedmuneef
Mohammed Muneef
25 $US/heure
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will provide expert l1, l2, l3 IT and cybersecurity support
5,0(6)
Programmation et Tech
I will provide VPN services and your path to secure and private internet
4,7(4)

Vous souhaitez travailler sur une base horaire ?

Dites à Mohammed Muneef ce dont vous avez besoin.

25 $US

/

heure

Portfolio

Expérience professionnelle

Cybersecurity & Cloud Security Manager

ZecureRight pvt ltd • Temps partiel

Jan 2022 - Present4 yrs 4 mos

Managed ZecureRight's Penetrating Tester and VAPT services, overseeing client communication, onboarding, staff management, and auditing client websites. Achieved a 20% increase in client retention through improved procedures. • Developed processes to enhance customer satisfaction • Led staff training initiatives • Streamlined auditing procedures • Acted as primary Level 3 escalation point for L1 and L2 engineers, resolving complex Microsoft 365, Azure, Windows Server, and security-related incidents. • Delivered advanced remote support to multiple clients, minimizing downtime and ensuring SLA compliance. • Implemented and managed Microsoft Defender, Sentinel, Intune, and Entra ID across customer environments. • Performed advanced troubleshooting of endpoint, network, identity, and cloud security issues. • Automated recurring administrative and security tasks using PowerShell to improve operational efficiency. • Supported small to medium-scale deployments including M365 tenant setup, Azure resources, servers, and network devices. • Monitored system performance, identified risks, and proactively recommended remediation actions. • Created and maintained SOPs, technical documentation, and internal knowledge base articles. • Mentored L1 and L2 engineers, provided technical guidance, and delivered internal training sessions.

12 Avis
5,0

(12)
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Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    4,9
1 à 5 avis sur 12
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    M

    m4z0schyst

    CM

    Cameroun

    5

    Fully satisfied with the order !! He merely just earned a returnin customer Very kind person with the highest communication skills Stay safe !! Tchin ...

    Jusqu’à 50 $US

    Prix

    1 jour

    Durée

    gig

    Assistance générale

    Utile?
    Oui
    Non
    B
    image-docs

    biljanacenic

    SI

    Slovénie

    5

    It was pleasure collaborating. Communication was on point and delivery was as agreed. I highly suggest him for further collaboration.

    Jusqu’à 50 $US

    Prix

    6 jours

    Durée

    gig

    Assistance technique

    Utile?
    Oui
    Non
    B

    bobykali

    US

    États-Unis

    5

    very professional

    50 $US-100 $US

    Prix

    4 jours

    Durée

    gig

    Assistance technique

    Utile?
    Oui
    Non
    I

    itsajcuh

    GB

    Royaume-Uni

    5

    Thank you for all your help! Definitely recommend!

    Jusqu’à 50 $US

    Prix

    1 jour

    Durée

    gig

    Assistance technique

    Utile?
    Oui
    Non
    G

    giorgioaceti95

    IT

    Italie

    5

    fantastic guy

    Jusqu’à 50 $US

    Prix

    1 jour

    Durée

    gig

    Assistance technique

    Utile?
    Oui
    Non