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Monette
@monette_s
Hospitality and Guest Communication Specialist
Philippines
Anglais
À propos de moi
Need reliable assistance with guest communication and reservations for your Airbnb or hotel?
Hi! I'm Monette, a Tourism Management graduate with hands-on experience in hospitality, guest communication, and reservations. I can assist with guest inquiries, booking confirmations, follow-ups, and reservation records. I'm experienced with Airbnb, Booking.com, Agoda, Expedia, and Cloudbeds.
I'm organized, detail-oriented, and committed to providing friendly, professional guest support while helping your accommodation operations run smoothly.
Compétences
Monette
hors ligne •
Voir mes services
Assistance générale
I will be your virtual assistant for airbnb and hotel reservations
Expérience professionnelle
Front Office
Casa Verde Cliff Resort & Spa • Temps plein
Aug 2024 - Sep 2025 • 1 yr 1 mo
Handled daily front office operations, including guest check-in and check-out, reservation management, guest inquiries, and customer service. Managed bookings through Airbnb, Booking.com, Agoda, and Expedia, and used Cloudbeds PMS to maintain reservation records and guest information. Assisted with room rate comparisons, pricing, sales records, quotations, and coordination of guest requests and hotel services. Ensured smooth daily operations while providing professional and welcoming guest experiences.
