M Repetowski

Sales Operations Specialist | Pipeline Tracking & Performance Analytics

Zendesk

Dec 2024 - Mar 2026 • 1 yr 3 mos

My sales operations experience is centered on optimizing backend frameworks to ensure sales teams run at peak performance. Throughout my time in this role, I have developed a deep expertise in analyzing pipeline bottlenecks, streamlining data flows, and structuring communication channels between front-end lead generation specialists and closing executives. I oversee the operational side of the sales cycle, tracking key performance metrics, building custom performance dashboards, and managing data auditing. By auditing lead movement patterns, I eliminate friction points in the funnel, ensuring that every qualified opportunity moves seamlessly from the first touchpoint directly to the closing table. Key Achievements: 1. Built highly detailed performance tracking dashboards that gave sales managers real-time clarity on conversion rates. 2.Identified and removed critical pipeline bottlenecks, noticeably increasing the speed at which leads moved through the funnel. 3. Audited customer interaction logs regularly to maintain absolute database precision and zero dropped opportunities. 4. Designed seamless handoff frameworks between inbound setters and closing teams to maximize the prospect experience.

Sales Closer | Lead Conversion & Client Acquisition

High Ticket Solutions

Nov 2023 - Jun 2024 • 7 mos

My sales experience is built around one goal: turning genuine sales opportunities into high-ticket customers. Throughout my work closing premium offers, I have developed a strong ability to connect with prospects, understand what is holding them back, communicate value clearly, and guide conversations toward confident buying decisions. I work across the deep closing process from inbound call engagement and qualification to thorough follow-up, objection handling, negotiation, and closing. Rather than using aggressive, pressure-based selling, I focus entirely on understanding the prospect's needs and creating a professional conversation that makes the value of the high-ticket offer absolutely clear. Key Achievements: 1. Built strong relationships with high-value prospects through professional and highly personalized live communication. 2. Turned hesitant prospects into engaged buyers by confidently identifying and addressing their real financial and timing concerns. 3.Handled high-ticket sales objections with complete confidence while maintaining brand trust and absolute professionalism. 4. Developed a consultative sales style focused heavily on trust, deep value demonstration, and high conversion without artificial pressure.

Lead Generation | B2B Sourcing & Target Prospecting

Belkins

Apr 2022 - Oct 2023 • 1 yr 6 mos

My lead generation experience is focused on building highly profitable pipelines by connecting businesses with their absolute ideal clients. Throughout my time in this role, I have developed a sharp ability to scrape data, navigate complex databases, and build targeted B2B prospect lists that translate directly into new revenue opportunities. I manage the front-end sales process from initial market research and Ideal Client Profile (ICP) mapping to rigorous email verification and data segmentation. I ensure that outreach teams never waste time on dead leads by implementing multi-layer filtering systems that isolate high-intent decision-makers. Key Achievements: 1. Sourced and verified high-intent lists of decision-makers across diverse, competitive B2B industries. 2. Minimized email bounce rates significantly by leveraging premium verification tools and maintaining strict list hygiene. 3. Adapted data collection frameworks to perfectly align with unique product offers and specific client demographic targets. 4. Streamlined the prospecting phase to ensure a constant, predictable flow of fresh opportunities into the outbound pipeline.