
Mostech
AI Chatbots and Customer Support Automation Specialist
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Expérience professionnelle
AI Conversational Chatbot Developer
Dentsply Sirona • Freelance
Aug 2024 - Present • 2 yrs 2 mos
Create AI conversational chatbot systems using Botpress, Voiceflow, Flowise, Langflow, Tiledesk, and Chatfuel. Design conversation flows based on business requirements, customer questions, lead qualification processes, and support scenarios. Configure intents, prompts, knowledge sources, responses, conditions, variables, fallback paths, and escalation workflows. Build chatbot experiences for website visitors and customer-facing conversations while maintaining clear conversation structures. Connect chatbot workflows with external systems when required and test different user scenarios to identify incorrect responses or broken conversation paths. Develop solutions for customer support, lead generation, FAQ automation, qualification, information retrieval, and automated customer interactions.