Noumi

Operations Manager

Envision • Temps plein

Jul 2022 - May 2026 • 3 yrs 10 mos

Managed daily business operations by leading cross-functional teams, optimizing workflows, and ensuring operational goals, quality standards, and key performance indicators (KPIs) were consistently achieved. Directed task delegation, resource allocation, and workload planning to maximize productivity while maintaining high levels of efficiency and service quality. Developed and implemented operational procedures that streamlined processes, improved collaboration, and enhanced overall business performance. Led recruitment, onboarding, training, coaching, and performance management initiatives to build high-performing teams and support employee growth. Conducted regular performance evaluations, provided constructive feedback, and promoted a culture of accountability, teamwork, and continuous improvement. Collaborated with department leaders to align operational priorities with business objectives and deliver measurable results. Oversaw operational reporting, documentation, compliance, and standard operating procedures (SOPs), ensuring accuracy and adherence to organizational policies. Monitored productivity, quality metrics, and turnaround times to identify improvement opportunities, resolve operational challenges, and implement solutions that increased efficiency and reduced delays. Managed multiple projects simultaneously while ensuring deadlines and business objectives were met. Acted as the primary point of contact for operational escalations, working closely with internal stakeholders and clients to resolve issues promptly and maintain strong professional relationships. Utilized data-driven insights to support strategic planning, improve decision-making, and optimize operational performance. Demonstrated strong leadership, organizational, analytical, and problem-solving skills while driving continuous improvement, enhancing team performance, and delivering consistent operational excellence in a fast-paced environment.

Team Lead

BellMedEx • Temps plein

Aug 2021 - Jul 2022 • 11 mos

As a Team Lead, I oversee and coordinate a team responsible for medical billing, insurance claims, and provider credentialing processes. I ensure accuracy, compliance, and timely submission of claims while guiding team members to optimize workflow efficiency. My role includes training staff, monitoring performance metrics, resolving complex billing and credentialing issues, and liaising with insurance payers to maintain smooth operations. I focus on enhancing team productivity, maintaining high standards of data integrity, and supporting clients in achieving seamless revenue cycle management.

Team Lead (Backup)

CareCloud • Temps plein

Aug 2020 - Aug 2021 • 1 yr

Served as the Backup Operations Team Lead, ensuring smooth day-to-day operations and business continuity during leadership absences. Supported workflow management by prioritizing tasks, monitoring progress, and ensuring operational goals and service standards were consistently achieved. Assisted in supervising team performance, providing guidance, coaching, and daily support while fostering a collaborative and results-driven work environment. Coordinated with cross-functional teams to streamline operations, resolve workflow challenges, and improve communication. Monitored key performance indicators (KPIs), productivity, quality, and turnaround times to identify opportunities for process improvement and enhance operational efficiency. Assisted in implementing workflow improvements that reduced delays and increased overall team performance. Supported onboarding, training, and mentoring of new employees by providing process guidance and sharing best practices. Maintained accurate operational documentation, reports, and standard operating procedures (SOPs), ensuring compliance with company policies and established processes. Assisted with workload planning and resource allocation to balance priorities and meet deadlines in a fast-paced environment. Acted as a point of contact for operational issues and internal escalations, ensuring timely communication and effective resolution. Assisted with client communication when required while maintaining professionalism and a strong commitment to service quality. Demonstrated strong organizational, analytical, and leadership skills by managing multiple priorities, adapting to changing business needs, supporting continuous improvement initiatives, and contributing to an efficient, high-performing team focused on operational excellence and exceptional service delivery.