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Explorer
Fiverr Pro
Français
$
USD
Muhammed A
@muhammed_ubada
Customer Support Quality and Training Consultant
Turquie
Anglais, Turc, Arabe
À propos de moi
I coached a 160-person CS team from 70% to +90% quality scores — sustained for 18 months through constant team turnover. I also reduced a company's return rate from 60% to 12% in 4 months by fixing root-cause process gaps.
I help customer support teams identify quality issues through focused QA reviews, targeted coaching, and clear improvement plans — across calls, chats, and tickets.
Markets: UK, EU, MENA. Languages: English & Arabic.
Compétences
Muhammed A
hors ligne •
Voir mes services
Consulting
I will audit your customer support quality and identify what is hurting your csat
