SolarTechPro

Technical Support Executive

Power Square Solar Energy • Temps plein

Apr 2024 - Present • 2 yrs 4 mos

Customer Support & Troubleshooting: Provide technical assistance to customers regarding the installation, operation, and maintenance of solar inverters and other solar energy equipment. Troubleshoot issues remotely, guiding customers through diagnostic processes, or advising on solutions for technical problems. Respond to customer inquiries via phone, email, or online chat, offering clear, detailed instructions and explanations. System Diagnostics & Technical Assistance: Analyze system performance data to identify faults or inefficiencies in solar energy systems. Assist in diagnosing problems related to inverters, batteries, and other solar components, and offer corrective action or advice for system optimization.

Customer Service Officer

Ronikal Energy • Temps plein

Jan 2017 - Apr 2024 • 7 yrs 3 mos

Engage with customers through various channels (phone, email, in-person) to address inquiries, resolve complaints, and provide information about products/services. Act as a mediator between the customer and internal departments to ensure swift and satisfactory resolution of issues. Educate customers on company policies, procedures, and offerings to enhance their understanding and experience. Maintain accurate records of customer interactions and transactions to track issues and analyze trends for continuous improvement. Ensure service delivery meets company standards by adhering to established protocols and seeking feedback for improvement.